Dispute Resolution Policy

Dispute Resolution:

  1. We strive to provide excellent customer service and resolve any issues or disputes in a fair and reasonable manner.
  2. If you have any concerns, complaints, or disputes regarding your order, our products, or our services, please contact us using the contact information provided on our website.
  3. We will make our best efforts to promptly and effectively resolve any disputes or issues to your satisfaction.


  1. In case of any unresolved dispute or disagreement, both parties agree to first attempt to resolve the dispute through informal negotiation and mediation.
  2. Mediation shall be conducted by a neutral third party mediator mutually agreed upon by both parties.
  3. Both parties shall cooperate in good faith with the mediator and make reasonable efforts to resolve the dispute through mediation.


  1. If the dispute cannot be resolved through mediation, both parties agree to submit the dispute to binding arbitration.
  2. Arbitration shall be conducted in accordance with the laws of Kenya and under the rules of the Kenya Judiciary.
  3. The decision of the arbitrator(s) shall be final and binding, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Waiver of Class Action or Jury Trial:

  1. Both parties agree to waive their right to participate in any class action lawsuit or class-wide arbitration.
  2. Both parties also agree to waive their right to a trial by jury in any dispute or claim arising out of or related to these terms and conditions or the use of our website or products.

Governing Law:

  1. These terms and conditions, including any dispute or claim arising out of or related to them, shall be governed by and construed in accordance with the laws of Kenya, without giving effect to any choice of law or conflict of law principles.
  2. Any legal action, proceeding, or litigation arising out of or related to these terms and conditions shall be brought exclusively in the courts of Kenya.

By using our website or placing an order, you acknowledge and agree to abide by our dispute resolution policy. Please review it carefully and contact us if you have any questions or concerns.

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