Our Shipping Policy

At Teirrah Elegance, we strive to provide fast and reliable shipping services for our customers in Kenya. Please review our shipping policy below:

Shipping Methods:

  1. We offer shipping within Kenya using reputable courier services.
  2. The shipping cost and estimated delivery time will be displayed at checkout and may vary based on the destination and weight of the items.
  3. We may offer free shipping promotions for eligible orders as specified on our website.

Order Processing:

  1. Orders are usually processed within 1-3 business days after payment confirmation.
  2. Once your order is processed, you will receive a confirmation email with tracking information, if applicable.
  3. Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Delivery:

  1. Delivery times may vary depending on the shipping method selected and the destination.
  2. We strive to deliver orders within the estimated delivery time, but we cannot guarantee exact delivery dates.
  3. We are not responsible for delays in delivery due to unforeseen circumstances, such as weather conditions, public holidays, customs clearance, or other factors beyond our control.

Shipping Restrictions:

  1. Some items may be subject to shipping restrictions or limitations due to their size, weight, or nature. Any such restrictions will be clearly stated on our website.
  2. We do not ship to P.O. boxes or APO/FPO addresses.

International Shipping:

  1. Currently, we only ship within Kenya and do not offer international shipping.
  2. For customers outside of Kenya, we recommend using a mail forwarding service based in Kenya to receive our products.

Shipping Updates and Tracking:

  1. You can track the status of your order using the provided tracking information, if applicable.
  2. If you have any questions or concerns about your shipment, please contact our customer support team for assistance.

Shipping Fees and Taxes:

  1. Shipping fees, if applicable, are non-refundable.
  2. Customers are responsible for any applicable customs duties, taxes, or other fees that may be imposed by the government or local authorities.

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