At Teirrah Elegance, we strive to provide fast and reliable shipping services for our customers in Kenya. Please review our shipping policy below:
Shipping Methods:
- We offer shipping within Kenya using reputable courier services.
- The shipping cost and estimated delivery time will be displayed at checkout and may vary based on the destination and weight of the items.
- We may offer free shipping promotions for eligible orders as specified on our website.
Order Processing:
- Orders are usually processed within 1-3 business days after payment confirmation.
- Once your order is processed, you will receive a confirmation email with tracking information, if applicable.
- Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Delivery:
- Delivery times may vary depending on the shipping method selected and the destination.
- We strive to deliver orders within the estimated delivery time, but we cannot guarantee exact delivery dates.
- We are not responsible for delays in delivery due to unforeseen circumstances, such as weather conditions, public holidays, customs clearance, or other factors beyond our control.
Shipping Restrictions:
- Some items may be subject to shipping restrictions or limitations due to their size, weight, or nature. Any such restrictions will be clearly stated on our website.
- We do not ship to P.O. boxes or APO/FPO addresses.
International Shipping:
- Currently, we only ship within Kenya and do not offer international shipping.
- For customers outside of Kenya, we recommend using a mail forwarding service based in Kenya to receive our products.
Shipping Updates and Tracking:
- You can track the status of your order using the provided tracking information, if applicable.
- If you have any questions or concerns about your shipment, please contact our customer support team for assistance.
Shipping Fees and Taxes:
- Shipping fees, if applicable, are non-refundable.
- Customers are responsible for any applicable customs duties, taxes, or other fees that may be imposed by the government or local authorities.